FAQs/Policies

Processing 

Orders will be shipped within one business week

Shipping

We are located in Mackay QLD, yes we can ship worldwide, please DM or email For international postage enquires. All customs/duty fees are the responsibility of the buyer. 

Return Policy

Our policy lasts 30 days, if 30 days has gone by since your purchase unfortunately we cannot offer you a refund or exchange

To be eligible for a return your goods must be unused and in the same condition you received them, it must also be in the original packaging

Some goods are exempt from being returned

Non refundable items include sale items and goods purchased with a discount code

To complete your return we require a receipt or proof of order

Exchanges 

If you need to exchange an item lease get in touch with us littlespriglinen@gmail.com, we will replace items that are defective or damaged. Return to 5 Helmsman drive Shoal Point QLD Aus 4750

Depending on where you live the time it takes for an exchange product to arrive may vary

If you are shipping an exchange item please consider using parcel tracking or purchasing insurance, we cannot guarantee that we will receive your returned item

Refunds (if applicable)

Once your return is received and inspected we will send you an email to notify of its arrival, we will also notify you of the approval or rejection of your refund. If you are approved then then your refund will be processed and a credit will automatically be applied to your card or original method of payment within a certain amount of days

Late or missing refunds (if applicable)

If you are yet to receive your refund please recheck your bank account and contact your credit card company, Next contact your bank, there is often some processing time before a refund is posted

If you have done all of this and have still not received your refund then please do not hesitate to contact us

Haven't answered your question? please feel free to email or private message through our social media accounts 

littlespriglinen@gmail.com

IG @littlespriglinen  

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